We are committed to making sure our customers are satisfied with our products and happy with their purchases.
In the event that one of our products are not what you expected, you are free to return it within 30 days of your purchase date, no questions asked.
HOW TO MAKE A RETURN
Below are the steps you need to follow to return an item:
Contact email@example.com to get your RMA assigned.
Before a return can be processed, we need to verify the purchase was made on EverJoyn.com.
If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products.
We also need to confirm the item(s) being returned were purchased in the last 30 days.
We have a generous return policy, but after 30 days all sales are final.
Ship the package back to the EverJoyn Returns Department via USPS, UPS, or FedEx To:
EverJoyn Returns Department
1750 The Queensway #3-137
Toronto, ON M9C 5H5
CHARGES AND CREDITS
Shipping charges – Customers are responsible for shipping costs back to EverJoyn
Receiving your refund – EverJoyn.com does not charge restocking fees.
You will receive a full refund to the credit card or Paypal account originally used.
DAMAGED OR INCORRECT ORDERS
If your item(s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.
Email us firstname.lastname@example.org with your order number and a description of the problem.
For damaged items, be sure to include a photograph to assist us in processing the claim.
Once the above has been done, an RMA number will be issued and a shipping label will be sent for your return.
Upon receiving the returned item, a replacement product will be sent.
Replacements cannot be issued without an RMA number being assigned first.
The sooner you notify us the better.
Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.