EVERJOYN SHIPPING AND RETURNS POLICY

Thank you so much for shopping at EverJoyn.
We strive to offer the best customer service and simple policies that won’t add stress to your life.
We are dedicated to ensuring overall customer happiness which includes fulfilling orders as quickly as possible.
We try our best to get orders shipped the same business day.
Please see below additional information to consider when placing your order.

SHIPPING POLICY

Shipping Carriers – EverJoyn ships most items via UPS or USPS.

DELIVERY TIME:

Standard Shipping: Packages are typically shipped using USPS and normally arrive within 4 to 10 business days (excluding holidays).

Priority Shipping: If you want your package a little bit quicker, we offer a Priority Shipping option that will get your package to you in 2-3 business days.
Next Day Shipping: Customers requiring guaranteed next business day delivery can select this option at checkout for an additional charge.
These packages will typically be shipped UPS, but please note, Saturday or Sunday delivery is not available.
Holidays may also impact delivery schedule depending on UPS holiday observance days.

Our shipping cutoff time is 2pm Pacific Time. So, any order placed after 2pm will ship out the following business day and therefore the day you place your order would not count towards the shipping times above.
If you place your order on a weekend or a holiday, please consider the following business day as your first day when factoring in shipping times

RETURN POLICY

We are committed to making sure our customers are satisfied with our products and happy with their purchases.
In the event that one of our products are not what you expected, you are free to return it within 30 days of your purchase date, no questions asked.

HOW TO MAKE A RETURN

Below are the steps you need to follow to return an item:

Contact support@everjoyn.com to get your RMA assigned.

Before a return can be processed, we need to verify the purchase was made on EverJoyn.com.
If a purchase was made from a third-party, we cannot guarantee the quality or condition of our products.
We also need to confirm the item(s) being returned were purchased in the last 30 days.
We have a generous return policy, but after 30 days all sales are final.
Ship the package back to the EverJoyn Returns Department via USPS, UPS, or FedEx To:

EverJoyn Returns Department
1750 The Queensway #3-137
Toronto, ON M9C 5H5
Canada

CHARGES AND CREDITS
Shipping charges – Customers are responsible for shipping costs back to EverJoyn

Receiving your refund – EverJoyn.com does not charge restocking fees.
You will receive a full refund to the credit card or Paypal account originally used.

DAMAGED OR INCORRECT ORDERS
If your item(s) was damaged during shipping, there are missing, or incorrect items, we must be notified within 7 days to correct the issue.

Email us support@everjoyn.com with your order number and a description of the problem.
For damaged items, be sure to include a photograph to assist us in processing the claim.
Once the above has been done, an RMA number will be issued and a shipping label will be sent for your return.
Upon receiving the returned item, a replacement product will be sent.

Replacements cannot be issued without an RMA number being assigned first.
The sooner you notify us the better.
Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.